Forum Discussion

Copper Contributor

Jul 12, 2021

Microsoft Teams interupting calls & cutting off mid conversation

Hi Guys & Girls, My work colleague and I use Microsoft teams daily 30-40 times a day in calls and long meetings between each other. The phonecall drops out 95% of the time on one end or the ...

Microsoft

Jul 12, 2021

Hello there Bogdan 🙂

If you see the error message "Bad network quality" it's indeed because your network is not 100% supporting the quality of the calls/meetings - and that is why the call drops. Have you tried to connect to another network and test again? This only happens on iOS and Android or PC also?

Bogdan_CivilMade

Copper Contributor

Jul 13, 2021

Hi Mate,

Im on a wired connection and its happening on windows and ios and android, no matter what the combo is. Its dropping out almost always. I have tried to connect again to another network and no luck

pedro_salvador_gomes
Microsoft
Jul 13, 2021
So you have tried in other network but still issue continues that's right? Can I ask you where are you based? EMEA?

To be honest I think in this particular situation the LOGS will help a lot. If you could clean your MS Teams cache and then repro the issue again, extracting the MS Teams logs (at least for now, in the future maybe Wireshark and Fiddler may be needed too) I can try to take a look. Along with the MS Teams logs, an exact time stamp of the issue would be great!
- Bogdan_CivilMade
  Copper Contributor
  Jul 14, 2021
  To be clear, Ill get some logs for you!
  - pedro_salvador_gomes
    Microsoft
    Jul 14, 2021
    I will wait for the logs then !
- Bogdan_CivilMade
  Copper Contributor
  Jul 14, 2021
  pedro_salvador_gomes Hi Mate
  
  Thanks for your reply
  
  Iam currently based in Romania and my colleague is based in Aussie
  
  We have not had any issues for 2-3 years up until say june.
  
  I have some logs for you
  
  THank you for your help. youre helping us out alot here