Forum Discussion
Microsoft Teams Incoming call via Direct Route shows "Spam Likely" for 4-digit extension
With new Calling experience in Microsoft Teams and Direct Route settings, incoming calls from on-premises PBX and Microsoft Teams shows "Spam Likely" in call history - even though caller ID is a vali...
Erik365Online, I used the information from your blog to disable the feature and now calls are incoming calls are showing normal. I enable it and it happens again. I also opened a case with Microsoft and they told me they could not provide more information on what SIP header they are using for that classification.
Good to hear.
Like you, I'm also waiting on some more details (in the documentation) on the spam call notification behavior and process in regards on how a call is marked as spam, e.g. based on what evidence and data.
Like you, I'm also waiting on some more details (in the documentation) on the spam call notification behavior and process in regards on how a call is marked as spam, e.g. based on what evidence and data.
- No documentation available for a GA feature.
NOTE: it can put your 'Contact Center out of service'
https://itbasedtelco.wordpress.com/2021/11/15/uccsi-case-the-unknown-ivr-with-a-random-dtmf-number/ LaurieBeamish No, I have not noticed any update on this in the documentation or elsewhere.
- Any further word on what criteria Microsoft is using to filter calls when they mark them as "Likely spam"?
