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Norris_Wu's avatar
Norris_Wu
Copper Contributor
Feb 13, 2020

Microsoft Teams Free "Get Email Address" not appearing & Unable to see other public teams in Org

Hi there!

 

So we planning to try out MS Teams in our organisation. But for some reason, we are having some difficulties using it.

 

The first being, whenever I created a new team, none of the channels inside the new team were be able to "Get Email Address". I saw a lot of solution mentioning admin centre, but I believe that is not a service available for the free version.

 

The second is, when we created a new team and set it to be "Public", the other member of the team can't see it pop up as an option to join. They were only able to join a new team, either when the team is set to be "Org-wide" or having the admin adding the member to the team manually.

 

Are these issues a limitation for Teams Free? or I might be running into issues?

 

Thanks in advance.

 

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10 Replies

  • RoeyK's avatar
    RoeyK
    Copper Contributor
    Nov 09, 2020

    Norris_Wu 

    Solution that I found by Ryan Stone that didn't work for me, but for others did.

    "Simply go to a channel for that team - and then in the middle pane where the conversation posts show click the header "..." and you will see the option for it. Once you pick it there it will then show up in the left nav's "..." for each channel."

  • lephuong's avatar
    lephuong
    Copper Contributor
    May 11, 2020
    Same issue here too. Only the first Team that was created when making the account has "Get email address" option for its channels. All new Teams created afterward don't have it.
  • ChrisWebbTech's avatar
    ChrisWebbTech
    MVP
    Feb 13, 2020
    My Free Teams has "Get E-mail address" on the channels. As far as the Public Teams showing up, it usually takes time for index to index these and show up. Also did you try typing in the first word of the Team in search? Sometimes it doesn't show up as recommended but you can search for it. The only problem is it has to be an exact starts with match. Easiest way is to get link to the Team and give it to them, this will join them right into a public Team.

    Can you screenshot your right click menu on a channel?
    • Norris_Wu's avatar
      Norris_Wu
      Copper Contributor
      Feb 14, 2020

      ChrisWebbTech 

      Thanks! I can find other team in the search now. Pretty strange as I thought they should be available in the tab straightaway, instead of needing to search them by yourself.

       

      With the "Get email address", still can't figure out why it can't be used. Both teams were configured in the exact same way, same setting, same privacy setting.

      Here's the team channel that don't have access to "Get Email Address"

       

      Here's the team channel that have access to "Get Email Address"

       

      Thanks

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