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Norris_Wu's avatar
Norris_Wu
Copper Contributor
Feb 13, 2020

Microsoft Teams Free "Get Email Address" not appearing & Unable to see other public teams in Org

Hi there!   So we planning to try out MS Teams in our organisation. But for some reason, we are having some difficulties using it.   The first being, whenever I created a new team, none of the ch...
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ChrisWebbTech's avatar
ChrisWebbTech
MVP
Feb 13, 2020
My Free Teams has "Get E-mail address" on the channels. As far as the Public Teams showing up, it usually takes time for index to index these and show up. Also did you try typing in the first word of the Team in search? Sometimes it doesn't show up as recommended but you can search for it. The only problem is it has to be an exact starts with match. Easiest way is to get link to the Team and give it to them, this will join them right into a public Team.

Can you screenshot your right click menu on a channel?
Norris_Wu's avatar
Norris_Wu
Copper Contributor
Feb 14, 2020

ChrisWebbTech 

Thanks! I can find other team in the search now. Pretty strange as I thought they should be available in the tab straightaway, instead of needing to search them by yourself.

 

With the "Get email address", still can't figure out why it can't be used. Both teams were configured in the exact same way, same setting, same privacy setting.

Here's the team channel that don't have access to "Get Email Address"

 

Here's the team channel that have access to "Get Email Address"

 

Thanks

  • raulmoreno's avatar
    raulmoreno
    Copper Contributor
    Aug 17, 2020

    Norris_Wu did you ever find a solution to this? i have the same exact problem. 

  • A-A-Ron321's avatar
    A-A-Ron321
    Copper Contributor
    Feb 18, 2020

    Norris_Wu 

     

    I had a very similar issue, except none of my teams or channels showed the "Get Email" option, despite having the email integration setting enabled in admin. What ended up working for me, was clearing the web history cache, signing out and back into Teams.

     

    Seems strange, but it worked and the email option finally showed up in my Teams app. Worth a shot if you've tried everything else. 

    • Norris_Wu's avatar
      Norris_Wu
      Copper Contributor
      Feb 20, 2020
      Thanks, but I don't think I can clear the web history cache with Teams Free since we don't have access to admin center.

      This is actually starting to get bit frustrating. I'm trying to roll out MS Teams in my org, but all those weird tech difficulties is just....... mind blowing.
      • vankyan's avatar
        vankyan
        Copper Contributor
        Apr 21, 2020

        Hi Norris_Wu,

        Did you find a solution for this? It is indeed very annoying

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