Forum Discussion
js1605
Aug 12, 2020Copper Contributor
Microsoft teams Dropping calls
So I am having an issue with Microsoft Teams on a daily meeting. The issue is that one user continually gets dropped from the teams meetings. He's tried both of our wifi networks, his personal netw...
- Aug 12, 2020Are other unaffected users on the same version? I am on 19173, going to update to see if there is a later version but I thought I was on it.
Did he have Teams installed stand alone or by way of Office Pro Plus?
Found this helpful link with regards to the logs and client issues https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation
You could try the new meeting experience but I am torn between suggesting further client remedies as the same is seen via the web.
I will keep thinking...
NIkhilSoni1984
Jul 15, 2021Copper Contributor
I have same Issue regarding Team Call Dropping. My Wifi as well as Mobile internet is very good but have serious issue of Team call Drop.
your help will be greatly appreciated.
your help will be greatly appreciated.
js1605
Jul 15, 2021Copper Contributor
NIkhilSoni1984 So while my answer wont be very helpful it is what our end answer was and that was our ISP. We were on a Point to point internet that just was ultimately too noisy of a signal for teams phone calls. We replaced our ISP and went to fiber and haven't had any issues.
- NIkhilSoni1984Jul 19, 2021Copper ContributorThank you very much for your response but for your reference i have already fiber connection.still having lots of trouble for call drop in daughter's school team id but no issue happen with my office team id.please suggest.