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js1605's avatar
js1605
Copper Contributor
Aug 12, 2020
Solved

Microsoft teams Dropping calls

So I am having an issue with Microsoft Teams on a daily meeting.  The issue is that one user continually gets dropped from the teams meetings.  He's tried both of our wifi networks, his personal netw...
  • HenryPhillipsNimbitech's avatar
    Aug 12, 2020
    Are other unaffected users on the same version? I am on 19173, going to update to see if there is a later version but I thought I was on it.

    Did he have Teams installed stand alone or by way of Office Pro Plus?

    Found this helpful link with regards to the logs and client issues https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation

    You could try the new meeting experience but I am torn between suggesting further client remedies as the same is seen via the web.

    I will keep thinking...

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