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Microsoft teams Dropping calls
So I am having an issue with Microsoft Teams on a daily meeting. The issue is that one user continually gets dropped from the teams meetings. He's tried both of our wifi networks, his personal netw...
- Are other unaffected users on the same version? I am on 19173, going to update to see if there is a later version but I thought I was on it.
Did he have Teams installed stand alone or by way of Office Pro Plus?
Found this helpful link with regards to the logs and client issues https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation
You could try the new meeting experience but I am torn between suggesting further client remedies as the same is seen via the web.
I will keep thinking...
In my case, the issue seems to disappear if I use my Dell/Jabra headset not via its USB controller but if I plug it in directly with its 3.5mm jack plug -> looks like this controller somehow triggers an end-of-call - although I used this one already for a year without problems before this suddenly happened. So for my case it looks like issue https://techcommunity.microsoft.com/t5/microsoft-teams/teams-call-automatically-gets-disconnected-frequently/m-p/1454047
Solved in my case by exiting Skype which was still running in background next to MS Teams.
Having two applications open that both try to control the Jabra headset seemed to be the cause of the issue.
Having two applications open that both try to control the Jabra headset seemed to be the cause of the issue.