Forum Discussion
Microsoft teams Dropping calls
- Are other unaffected users on the same version? I am on 19173, going to update to see if there is a later version but I thought I was on it.
Did he have Teams installed stand alone or by way of Office Pro Plus?
Found this helpful link with regards to the logs and client issues https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation
You could try the new meeting experience but I am torn between suggesting further client remedies as the same is seen via the web.
I will keep thinking...
I've here a pattern that the drops occur somewhere between 2m55s and 3m1s of connection.
GeorgStoegerI see these two errors on rejected cookies also occur in the log on calls where I didn't have a drop-out each 3mins.
Sometimes I've the drops also when attending scheduled meetings, I can't find a pattern yet.
It looks like it started happening here only recently after the latest teams update.
I'm using a Jabra (Dell made by Jabra) headset - in a similar thread there is a vague suggestion that it may be related to that: https://techcommunity.microsoft.com/t5/microsoft-teams/teams-call-automatically-gets-disconnected-frequently/m-p/1454047
In my case, the issue seems to disappear if I use my Dell/Jabra headset not via its USB controller but if I plug it in directly with its 3.5mm jack plug -> looks like this controller somehow triggers an end-of-call - although I used this one already for a year without problems before this suddenly happened. So for my case it looks like issue https://techcommunity.microsoft.com/t5/microsoft-teams/teams-call-automatically-gets-disconnected-frequently/m-p/1454047
- Solved in my case by exiting Skype which was still running in background next to MS Teams.
Having two applications open that both try to control the Jabra headset seemed to be the cause of the issue.