Forum Discussion
Microsoft teams Dropping calls
- Are other unaffected users on the same version? I am on 19173, going to update to see if there is a later version but I thought I was on it.
Did he have Teams installed stand alone or by way of Office Pro Plus?
Found this helpful link with regards to the logs and client issues https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation
You could try the new meeting experience but I am torn between suggesting further client remedies as the same is seen via the web.
I will keep thinking...
HenryPhillipsNimbitech I have the same issue and found a reason that’s stumping me: Teams calls get dropped when, and I‘m quoting the Teams debug logs here, a cookie is rejected *within Teams* !? (note that this is between desktop clients, not using the web client!)
Full Log entry (two of these entries are created each time a call gets dropped):
Thu Feb 11 2021 10:55:27 GMT+0100 (Central European Standard Time) <15292> -- event -- errorMessage: https://teams.microsoft.com/: line 0: A cookie associated with a resource at http://teams.microsoft.com/ was set with `SameSite=None` but without `Secure`. A future release of Chrome will only deliver cookies marked `SameSite=None` if they are also marked `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://, status: success, scenario: 21a290dc-ae12-4d0d-b299-d0d740ce2d8f, scenarioName: experience-renderer-console-error, name: experience-renderer-console-error, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 264788079, stepDelta: 0, ppChannel: Production::DC, distSrc: PROPLUS_O365ProPlusRetail,VisioProRetail, ppInstallMode: UPDATE, autoStartPolicy: undefined, vdiMode: 0, eventpdclevel: 1, Scenario.Name: experience-renderer-console-error, Scenario.Step: start, Scenario.Status: success,
This occurs only with direct 1:1 calls, not when joining a call that’s part of a scheduled meeting. Being just an end user, I don’t know the connection between Teams calls, Chrome, cookies and the reason for why these rejected cookies result in dropped 1:1 calls but not scheduled calls. But I know that multiple colleagues have the same call drop issue, and it’s quite annoying. If you or anyone here knows more about what this issue means and how to fix/workaround it, I‘d me much obliged...
I've here a pattern that the drops occur somewhere between 2m55s and 3m1s of connection.
GeorgStoegerI see these two errors on rejected cookies also occur in the log on calls where I didn't have a drop-out each 3mins.
Sometimes I've the drops also when attending scheduled meetings, I can't find a pattern yet.
It looks like it started happening here only recently after the latest teams update.
I'm using a Jabra (Dell made by Jabra) headset - in a similar thread there is a vague suggestion that it may be related to that: https://techcommunity.microsoft.com/t5/microsoft-teams/teams-call-automatically-gets-disconnected-frequently/m-p/1454047
In my case, the issue seems to disappear if I use my Dell/Jabra headset not via its USB controller but if I plug it in directly with its 3.5mm jack plug -> looks like this controller somehow triggers an end-of-call - although I used this one already for a year without problems before this suddenly happened. So for my case it looks like issue https://techcommunity.microsoft.com/t5/microsoft-teams/teams-call-automatically-gets-disconnected-frequently/m-p/1454047
- Solved in my case by exiting Skype which was still running in background next to MS Teams.
Having two applications open that both try to control the Jabra headset seemed to be the cause of the issue.