Forum Discussion
js1605
Aug 12, 2020Copper Contributor
Microsoft teams Dropping calls
So I am having an issue with Microsoft Teams on a daily meeting. The issue is that one user continually gets dropped from the teams meetings. He's tried both of our wifi networks, his personal netw...
- Aug 12, 2020Are other unaffected users on the same version? I am on 19173, going to update to see if there is a later version but I thought I was on it.
Did he have Teams installed stand alone or by way of Office Pro Plus?
Found this helpful link with regards to the logs and client issues https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation
You could try the new meeting experience but I am torn between suggesting further client remedies as the same is seen via the web.
I will keep thinking...
HenryPhillipsNimbitech
Aug 12, 2020Bronze Contributor
Are other unaffected users on the same version? I am on 19173, going to update to see if there is a later version but I thought I was on it.
Did he have Teams installed stand alone or by way of Office Pro Plus?
Found this helpful link with regards to the logs and client issues https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation
You could try the new meeting experience but I am torn between suggesting further client remedies as the same is seen via the web.
I will keep thinking...
Did he have Teams installed stand alone or by way of Office Pro Plus?
Found this helpful link with regards to the logs and client issues https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation
You could try the new meeting experience but I am torn between suggesting further client remedies as the same is seen via the web.
I will keep thinking...
js1605
Aug 12, 2020Copper Contributor
The installation is a standalone installation, I'll try out the new meeting experience and see what shakes out with that.