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js1605's avatar
js1605
Copper Contributor
Aug 12, 2020
Solved

Microsoft teams Dropping calls

So I am having an issue with Microsoft Teams on a daily meeting.  The issue is that one user continually gets dropped from the teams meetings.  He's tried both of our wifi networks, his personal netw...
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  • HenryPhillipsNimbitech's avatar
    HenryPhillipsNimbitech
    Aug 12, 2020
    Are other unaffected users on the same version? I am on 19173, going to update to see if there is a later version but I thought I was on it.

    Did he have Teams installed stand alone or by way of Office Pro Plus?

    Found this helpful link with regards to the logs and client issues https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation

    You could try the new meeting experience but I am torn between suggesting further client remedies as the same is seen via the web.

    I will keep thinking...
js1605's avatar
js1605
Copper Contributor
Aug 12, 2020

HenryPhillipsNimbitech 

Thanks for the quick reply to answer your questions:

 

He is on the desktop client.

The new meeting experience isn't checked. 

We experience the same issue on the web or desktop versions. (less on web)

Version 1.3.00.19565 (64-bit)

HenryPhillipsNimbitech's avatar
HenryPhillipsNimbitech
Bronze Contributor
Aug 12, 2020

Hi js1605 

 

I also noticed this setting in settings: Enable logging for meeting diagnostics (requires restarting Teams)

 

Unable to find any official word on it but it may give you more insights into meetings in the logs, or might just be for the new meeting experience.

 

Thanks

 

Henry

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