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Microsoft teams Dropping calls
So I am having an issue with Microsoft Teams on a daily meeting. The issue is that one user continually gets dropped from the teams meetings. He's tried both of our wifi networks, his personal netw...
- Are other unaffected users on the same version? I am on 19173, going to update to see if there is a later version but I thought I was on it.
Did he have Teams installed stand alone or by way of Office Pro Plus?
Found this helpful link with regards to the logs and client issues https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation
You could try the new meeting experience but I am torn between suggesting further client remedies as the same is seen via the web.
I will keep thinking...
Thanks for the quick reply to answer your questions:
He is on the desktop client.
The new meeting experience isn't checked.
We experience the same issue on the web or desktop versions. (less on web)
Version 1.3.00.19565 (64-bit)
Are other unaffected users on the same version? I am on 19173, going to update to see if there is a later version but I thought I was on it.
Did he have Teams installed stand alone or by way of Office Pro Plus?
Found this helpful link with regards to the logs and client issues https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation
You could try the new meeting experience but I am torn between suggesting further client remedies as the same is seen via the web.
I will keep thinking...
Did he have Teams installed stand alone or by way of Office Pro Plus?
Found this helpful link with regards to the logs and client issues https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation
You could try the new meeting experience but I am torn between suggesting further client remedies as the same is seen via the web.
I will keep thinking...
HenryPhillipsNimbitech I have the same issue and found a reason that’s stumping me: Teams calls get dropped when, and I‘m quoting the Teams debug logs here, a cookie is rejected *within Teams* !? (note that this is between desktop clients, not using the web client!)
Full Log entry (two of these entries are created each time a call gets dropped):
Thu Feb 11 2021 10:55:27 GMT+0100 (Central European Standard Time) <15292> -- event -- errorMessage: https://teams.microsoft.com: line 0: A cookie associated with a resource at http://teams.microsoft.com was set with `SameSite=None` but without `Secure`. A future release of Chrome will only deliver cookies marked `SameSite=None` if they are also marked `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://, status: success, scenario: 21a290dc-ae12-4d0d-b299-d0d740ce2d8f, scenarioName: experience-renderer-console-error, name: experience-renderer-console-error, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 264788079, stepDelta: 0, ppChannel: Production::DC, distSrc: PROPLUS_O365ProPlusRetail,VisioProRetail, ppInstallMode: UPDATE, autoStartPolicy: undefined, vdiMode: 0, eventpdclevel: 1, Scenario.Name: experience-renderer-console-error, Scenario.Step: start, Scenario.Status: success,
This occurs only with direct 1:1 calls, not when joining a call that’s part of a scheduled meeting. Being just an end user, I don’t know the connection between Teams calls, Chrome, cookies and the reason for why these rejected cookies result in dropped 1:1 calls but not scheduled calls. But I know that multiple colleagues have the same call drop issue, and it’s quite annoying. If you or anyone here knows more about what this issue means and how to fix/workaround it, I‘d me much obliged...
I've here a pattern that the drops occur somewhere between 2m55s and 3m1s of connection.
GeorgStoegerI see these two errors on rejected cookies also occur in the log on calls where I didn't have a drop-out each 3mins.
Sometimes I've the drops also when attending scheduled meetings, I can't find a pattern yet.
It looks like it started happening here only recently after the latest teams update.
I'm using a Jabra (Dell made by Jabra) headset - in a similar thread there is a vague suggestion that it may be related to that: https://techcommunity.microsoft.com/t5/microsoft-teams/teams-call-automatically-gets-disconnected-frequently/m-p/1454047
In my case, the issue seems to disappear if I use my Dell/Jabra headset not via its USB controller but if I plug it in directly with its 3.5mm jack plug -> looks like this controller somehow triggers an end-of-call - although I used this one already for a year without problems before this suddenly happened. So for my case it looks like issue https://techcommunity.microsoft.com/t5/microsoft-teams/teams-call-automatically-gets-disconnected-frequently/m-p/1454047
The installation is a standalone installation, I'll try out the new meeting experience and see what shakes out with that.
