We are using Microsoft teams direct routing.I have assigned a number to user, Microsoft teams E3 license plus phone system license . Upon logging in user can not see the dial pad .Moreover if you type the number from keyboard and attempt to dial you see below : With your calling licence, you can only call people within your organisation. Talk to your IT admin to change your licence Please share your valuable inputs to fix this issue

Hello,Please see this guide to start troubleshooting missing dial padhttps://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-conferencing/no-dial-pad

Hi Andres,Thanks for your response, I have performed all the diagnostics, the reason has been found,,The reason is microsoft user is not hosted online,therefore not showing licens, now the problem is how to enable hosted online for the user

Rohit001 which of these steps are you struggling with? Create a user in Microsoft 365 or sync an on-premises user, and assign a Phone System license.Ensure that the user is homed online.Configure the phone number and enable enterprise voice.Assign Teams Only mode to users.The process is well documented and fairly straight forward.

Hi Ben,Thanks for your response, you actually got it..The problem is at point number 2,it says the user is not homes online , see below :Checking if the user is hosted online.We have detected that the user account is not hosted online. Teams will only display a dial pad for users who are hosted online. Tell me more about this issue and how to resolve itAdditional DetailsIsSfbCloud = FalseNo idea, how to fix this.

Rohit001 Sounds like you have (or have had) a Lync or Skype for Business Server deployment on premises. Is this the case? Assuming that you're syncing the account in question from AD, can you look at the attributes of the concerned user account and see what the value for MSRTCsip-DeploymentLocator is? If this value is SRV then that is your problem. If you still have a Skype on-premises environment, then you need to implement a hybrid configuration and migrate your users online. If you no longer have Skype on-premises then you need to correct that attribute as it is causing the wrong Interpreted User Type to be defined online and is causing Teams to think that there is a Skype account on-premises for that user.

MIcrosoft teams Direct routing | user Dialpad missing

18 Replies

balajee9009
Copper Contributor
Jul 04, 2023
Microsoft teams Direct routing | user Dialpad missing
We have assigned a number to user, Microsoft teams E3 license plus phone system license .

Upon logging in user can not see the dial pad.

However, if I change the location of the user and routing type by adding MS calling plan license, he is getting the dialpad.

I'm not sure what we are missing here? Please help us.
AndresGorzelany
MVP
Sep 13, 2022
Hello,
Please see this guide to start troubleshooting missing dial pad

https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-conferencing/no-dial-pad
- Rohit001
  Copper Contributor
  Sep 14, 2022
  Hi Andres,
  
  Thanks for your response, I have performed all the diagnostics, the reason has been found,,
  The reason is microsoft user is not hosted online,therefore not showing licens, now the problem is how to enable hosted online for the user
  - ilario_marchetti1810
    Copper Contributor
    Nov 21, 2022
    on_line users problemis the host url exacte adresse is not.

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MIcrosoft teams Direct routing | user Dialpad missing

18 Replies

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