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josephsluterbeck's avatar
josephsluterbeck
Copper Contributor
Jul 09, 2026
Solved

Microsoft Teams Call Queue

Hi,   A colleague of mine is receiving phone calls from a call queue via MS Teams Admin Center, despite not being a user in the call answering queue.  I checked with the others in the call queue t...
Administrator
calling
microsoft teams
  • Jamony's avatar
    Jamony
    Jul 09, 2026

    Hi, I’d check the queue membership from both angles. In Teams admin center, open the Call Queue and look at whether agents are added directly or through a group, because the user may be included through a Microsoft 365/security group. Also check if another agent has call forwarding, simultaneous ring, or delegation pointing to him. If everything looks clean, PowerShell with Get-CsCallQueue can help confirm the real agent list behind the UI.

Jamony's avatar
Jamony
MCT
Jul 09, 2026

Hi, I’d check the queue membership from both angles. In Teams admin center, open the Call Queue and look at whether agents are added directly or through a group, because the user may be included through a Microsoft 365/security group. Also check if another agent has call forwarding, simultaneous ring, or delegation pointing to him. If everything looks clean, PowerShell with Get-CsCallQueue can help confirm the real agent list behind the UI.