Forum Discussion
Managing multiple calling numbers in teams
Hi Cloud0009,
Yes, this can be done in Teams. As HenryPhillipsNimbitech is alluding to, either Auto Attendants and/or Call Queues would be the features you would use to accomplish this. Which one(s) you choose depends on the experience you want the callers to have; i.e. Should they be presented with a menu like "Press 1 for Sales, press 2 for Support"? If your "agent" is busy with another caller, should other callers wait on hold for the agent to answer, or go to voicemail?
You can read about these features here:
https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue
https://docs.microsoft.com/en-us/microsoftteams/tutorial-org-aa
When a call from an Auto Attendant or Call Queue is routed to your Agent, the name of the AA or CQ is shown in the incoming call notification that appears on screen, as illustrated here:
Hi Cloud0009,
Yes, this can be done in Teams. As HenryPhillipsNimbitech is alluding to, either Auto Attendants and/or Call Queues would be the features you would use to accomplish this. Which one(s) you choose depends on the experience you want the callers to have; i.e. Should they be presented with a menu like "Press 1 for Sales, press 2 for Support"? If your "agent" is busy with another caller, should other callers wait on hold for the agent to answer, or go to voicemail?
You can read about these features here:
https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue
https://docs.microsoft.com/en-us/microsoftteams/tutorial-org-aa
When a call from an Auto Attendant or Call Queue is routed to your Agent, the name of the AA or CQ is shown in the incoming call notification that appears on screen, as illustrated here: