Forum Discussion
Logitech TAP Scheduler Teams panel - "Your current license is not supported on this device"
Since the last update of CollabOS, 1.8.179, our Logitech TAP Scheduler devices can no longer access Teams. The main Teams Room Windows devices still functions as expected.
When logging on at the Schedulers there's an error: "Your current license is not supported on this device". Both devices are connected to the same resource account which have a Teams Room Basic license.
Would adding a Microsoft Teams Shared Device License enable the Teams Panel again or do we need to go with Teams Room Pro?
14 Replies
- Just noticed that there are trial versions available for both licenses. Will try them out and report back,
- Quick test showed that the combination Teams Room Basic license + Teams Shared Device license enables the use of one Teams Room Device (Logitech TAP on Windows) with an additional TAP Scheduler. This means you get away with $8 instead of $40 a month for the Pro license.
Hey Aldermo, are your panels still working with the combined licenses of: Basic + Shared device?
We also bought the panels but after a mandatory upgrade they stopped working and Logitech references to Microsoft saying that only the Premium license supports check-in, despite it clearly working with basic and shared before the update.
