Forum Discussion

Aldermo's avatar
Aldermo
Copper Contributor
Dec 21, 2022

Logitech TAP Scheduler Teams panel - "Your current license is not supported on this device"

Since the last update of CollabOS, 1.8.179, our Logitech TAP Scheduler devices can no longer access Teams. The main Teams Room Windows devices still functions as expected. When logging on at the Sch...
microsoft teams
Aldermo's avatar
Aldermo
Copper Contributor
Dec 21, 2022
Quick test showed that the combination Teams Room Basic license + Teams Shared Device license enables the use of one Teams Room Device (Logitech TAP on Windows) with an additional TAP Scheduler. This means you get away with $8 instead of $40 a month for the Pro license.
JohnDoe06's avatar
JohnDoe06
Copper Contributor
Apr 04, 2023

Hey Aldermo, are your panels still working with the combined licenses of: Basic + Shared device?

We also bought the panels but after a mandatory upgrade they stopped working and Logitech references to Microsoft saying that only the Premium license supports check-in, despite it clearly working with basic and shared before the update.

  • FelixHenning's avatar
    FelixHenning
    Copper Contributor
    Jun 28, 2023

    Hi John, we have this issue as well. Panels and all of the equipment worked fine for 4 months and then suddenly the panels stopped working. I have an ongoing case with Microsoft but they're very slow, we've been troubleshooting for at least 2 months now and no progress...JohnDoe06 

      • FelixHenning's avatar
        FelixHenning
        Copper Contributor
        Sep 12, 2023

        MaartenvandeWiel Yes, we needed to upgrade to the Pro-licenses to get it to work. When I told the technician that it worked flawlessly for 4 months without the Pro-licenses, he couldn’t give me an answer on why that was.