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LewisJFC's avatar
LewisJFC
Brass Contributor
Jan 18, 2023
Solved

Live captions not working in Teams (Potentially widespread issue?)

Hi all, hope you can help.   I work for a local council in the UK's IT department and we were looking into why a particular user couldn't get live captions to work in Teams meetings/calls.    All...
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microsoft teams
Quality & Performance
  • LewisJFC's avatar
    LewisJFC
    Jan 24, 2023
    The issue is now resolved. It was fixed by Microsoft.
AnitaBMcG's avatar
AnitaBMcG
Copper Contributor
Jan 19, 2023

Carol DeMuth 

You mentioned 'Live translation of captions – available to all until 60 days after Teams Premium General availability'

I'm not sure what this means? Does this mean only those who have Teams Premium will get Live translation of captions?  I have just had a teams meeting (Scotland) and got a message that live captions is unavailable, try later.  I really need live captions for work.  Would you please clarify so I can contact my IT department?  I don't know what level subscription we have.

 

Thanks in advance

annacox's avatar
annacox
Brass Contributor
Jan 19, 2023

AnitaBMcG 

 

Regular closed captions are NOT behind a paywall according to that post from Carol - it's only the translation of captions that will be.

 

There is a systemic issue with Closed Captioning that Microsoft is actively addressing and fixing - below is the most recent update (thanks to LewisJFC) :

 

 

Update from Microsoft in the Service Health section of their admin dashboard.

Title: Users may be unable to change captions or transcription languages during Microsoft Teams meetings

User Impact: Users may be unable to change captions or transcription languages during Microsoft Teams meetings.

More info: In addition, audio may be desynced, and live captions may not be available during Microsoft Teams meetings.

Current status: We've begun slowly re-enabling the captioning service for Microsoft Teams meetings and we're continuing to monitor to ensure resolution as the change reaches full saturation.

Scope of impact: This issue may prevent any user from changing captions, transcription languages, live captions, or may cause audio desync during Microsoft Teams meetings.

Root cause: A recent client update to Microsoft Team meetings is resulting in impact.

Next update by: Thursday, January 19, 2023, 7:00 PM (7:00 PM UTC)

 

 

TEMPORARY SOLUTION for users who have the Mobile Teams app (thanks to @bigbee) :

Starting Live captions in the Teams app on a mobile device that joins a Teams meeting enables everyone in the meeting to start Live captions on PC. This works for both enterprise and personal accounts that join the meeting on a mobile device and activate Live captions.

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