Forum Discussion
Live Captions not available
WMB37 For live events check this link on supported spoken and translated languages
https://support.microsoft.com/en-gb/office/use-live-captions-in-a-live-event-1d6778d4-6c65-4189-ab13-e2d77beb9e2a
For meetings see this thread
- Dorothy VerspeekJul 13, 2020Copper Contributor
I'm having the same issue, some of our users can see the option to use live captioning in teams, some can't. The biggest issue is that the user who needs it the most can't. I've Microsoft on the hook for an answer, if we find a resolve, I'll let you know.
- cindyb72Jul 13, 2020Copper Contributor
Dorothy VerspeekWe found the solution is in the Admin Console. For some reason, the policy that was applied to the accounts changed from a Generic Policy to a Restricted Access Policy. I would check the accounts of those who can't see the closed captioning and ensure the latter policy is not applied. We ran a report of all the users who did have the restricted policy applied and changed them back to generic. Not sure how it got changed and it only happened to about 1/4 of our users. WEIRD, but once the policy was switched back to generic, everyone was able to access closed captioning. Also, closed captioning does not work on the online version of MS Teams, they must be using the downloaded client.
- Dorothy VerspeekJul 13, 2020Copper Contributor
cindyb72 Thank you, I looked at the User's policy and that appears to be the issue. I appreciate your help.