Forum Discussion
Live Captions in Teams Meetings (NOT Live Events)
- Live captions in teams are available for enterprise users only. Assuming you are logged into MS teams with an enterprise account, it should show up for you. Can you also confirm the employee who can see this option is also a user under the same enterprise? There is tenant policy that the tenant admin needs to set to enable live captions, It might be worthwhile to check with your tenant admin if the right values are set. Instructions here: https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams#enable-live-captions
Thx ChristianJBergstrom, HardikModi, struggling. Your two responses seem to counter each other? One promoting an Enterprise licensing prerequisite and one suggesting that 'Teams free org.' is supported.
To clarify, I've no Live Captions issue for users inside the organisation (inside the tenant), it's inviting External / Anonymous attendees that are the problem. These don't see a Live Captions option - I've internal staff (I'm the tenant GlobalAdmin) promoting the use of these in meetings that they are inviting external attendees to, and the option isn't available for them.
Since the initial post, I've also found the following on UserVoice; [https://microsoftteams.uservoice.com/forums/555103-public/suggestions/40418575-allow-anonymous-users-to-enable-live-captions-in-a] ... I guess Live Captions aren't available to external attendees? 
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AFAIK, if you want live captions to work for people outside of your org. you need to invite them as guest users (guest access with a guest account being created in your AAD) to your organization. It will not be available for anonymous users.
Thx ChristianJBergstrom, feeling like I need to build a matrix of what does/doesn't work ... I've not tried Teams free / personal use for meetings to see Live Captions here, but thanks for the pointer.
Though I could do with reconfirming, I think we're saying;
- Microsoft 365 licensed Teams (E3, E5, etc...) - Live Captions is available (depending on Meeting Policy config. in the tenant), but only to User Objects contained inside the corresponding AAD tenancy - both internal users and guests.
- Microsoft 365 licensed Teams (E3, E5, etc...) - Live Captions is not available for external meeting invites where the invited attendee is not represented inside the meeting hosts corresponding AAD tenancy - as a guest.
- Teams free / personal use - Live Captions is available.
Great to improve this - I really don't want the overhead of inviting each/every external meeting attendee to Teams Meetings as full Guests in my tenant just to facilitate Accessibility that should be readily available to all by default.
Can somebody confirm that really is the position?
Global Accessibility Awareness Day - #GAAD
naID Hello again, well the last time I read about live captions being available for guests in a org. was a post from Tony Redmond, who knows what he's talking about. On the other hand, the live captions is a per-user policy controlled by Teams meeting policy and you can't assign meeting policies to guests or other externals so I'm a bit confused to be honest.
Lets see if we can get a response from him, it would be much appreciated TonyRedmond
naID and btw, I'm only saying live captions is available as an option, I haven't tried it with external users within my Teams free org. but obviously the behavior will most likely be the same as with a paid subscription. Anything else wouldn't make sense.
No further update here ATM, ChristianJBergstrom. Still keen to resolve this and hear from TonyRedmond if he can add/help. Many thanks.
[https://microsoftteams.uservoice.com/forums/555103-public/suggestions/40418575-allow-anonymous-users-to-enable-live-captions-in-a]