Forum Discussion
Live Captions in Teams Meetings (NOT Live Events)
- Live captions in teams are available for enterprise users only. Assuming you are logged into MS teams with an enterprise account, it should show up for you. Can you also confirm the employee who can see this option is also a user under the same enterprise? There is tenant policy that the tenant admin needs to set to enable live captions, It might be worthwhile to check with your tenant admin if the right values are set. Instructions here: https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams#enable-live-captions
Hi deanlee
I am the PM for live captions feature on Teams. I'm sorry to hear that you are having issues. My apologies.
Can you please share a screenshot?
Also, Live captions is only available on Teams desktop and Teams mobile clients today but not on the web.
Also please make sure that your tenant admin has live captions policy set correctly for you to access live captions. If it is set to DisabledUserOverride, live captions won’t be enabled at the start of a meeting but the user can enable the feature after they join. If it is set to Disabled then live captions won't be available to the user until tenant admins sets it to DisabledUserOverride.
https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams#enable-live-captions
Thank you
Shalendra
Is this function available for Microsoft Teams for free version as well? It is not visible on the desktop app but on the mobile app.
Thank you.
Simple2020 I joined my team meeting sent by my interviewer today. I joined through desktop app but I did not get any captions or subtitles please help me.
bsg005 One of the reasons it might happen is if the "interviewer's" tenant admin has not allowed captions to be used outside his tenancy. Shalendra Chhabra could chime in with more details.
Hi Simple2020 Yes, Live captions will be available in Free version of Teams meetings.
https://blogs.microsoft.com/accessibility/ability-summit-2020/
>>>>> I’m thrilled to share that Microsoft Teams Free edition will soon support live captions, allowing everyone to give them a try.
Shalendra Chhabra Hi Shalendra, I have a user in another organization who successfully had captioning working, but now is seeing the message "Captions stopped working unexpectedly." He needs captions to be able to participate fully in a big meeting we have coming up on Tuesday Oct. 6th. Any chance you can help troubleshoot this/ give us advice on what to do? He is in another organization, and had captions working correctly. Started getting the error message when he switched over into my organization's side of Teams. I've checked my org's MIS though, and they say the setting it enabled (ie. set up for users to be able to override). A colleague in my organization was able to successfully turn on captions in the same meeting that he got the error message.
Shalendra ChhabraThat's great! Please stay in touch via email dean.lee@cox.com so I can reach out to my company's accessibility dept for that type of awareness. It's important for the entire company. Again, thanks.
