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Greg Davidson's avatar
Greg Davidson
Former Employee
Aug 30, 2019
Solved

Live Captions in Teams Meetings (NOT Live Events)

I know that Teams offers live captions/subtitles with Live Events.  Does that same functionality exist for regular Teams meetings (i.e. not live events)?  If so, how do I turn that on?   Thanks.
meetings
microsoft teams
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  • HardikModi's avatar
    HardikModi
    May 20, 2021
    Live captions in teams are available for enterprise users only. Assuming you are logged into MS teams with an enterprise account, it should show up for you. Can you also confirm the employee who can see this option is also a user under the same enterprise? There is tenant policy that the tenant admin needs to set to enable live captions, It might be worthwhile to check with your tenant admin if the right values are set. Instructions here: https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams#enable-live-captions
matt_aberdeen's avatar
matt_aberdeen
Copper Contributor
Apr 07, 2020

HardikModi What needs to be done to get the Live CC option in my desktop Teams app?  I've downloaded the latest version that matches one of my employees where the option shows for them but not in my same version?

  • HardikModi's avatar
    HardikModi
    Former Employee
    May 20, 2021
    Live captions in teams are available for enterprise users only. Assuming you are logged into MS teams with an enterprise account, it should show up for you. Can you also confirm the employee who can see this option is also a user under the same enterprise? There is tenant policy that the tenant admin needs to set to enable live captions, It might be worthwhile to check with your tenant admin if the right values are set. Instructions here: https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams#enable-live-captions
    • ChristianJBergstrom's avatar
      ChristianJBergstrom
      MVP
      May 20, 2021
      Hi, let me just add to your post that live captions are available in a Teams free org. as well.
      • naID's avatar
        naID
        Copper Contributor
        May 21, 2021

        Thx ChristianJBergstrom, HardikModi, struggling. Your two responses seem to counter each other? One promoting an Enterprise licensing prerequisite and one suggesting that 'Teams free org.' is supported.

         

        To clarify, I've no Live Captions issue for users inside the organisation (inside the tenant), it's inviting External / Anonymous attendees that are the problem. These don't see a Live Captions option - I've internal staff (I'm the tenant GlobalAdmin) promoting the use of these in meetings that they are inviting external attendees to, and the option isn't available for them.

         

        Since the initial post, I've also found the following on UserVoice; [https://microsoftteams.uservoice.com/forums/555103-public/suggestions/40418575-allow-anonymous-users-to-enable-live-captions-in-a] ... I guess Live Captions aren't available to external attendees? :sad:.

  • Alexandre Doiron's avatar
    Alexandre Doiron
    Copper Contributor
    Apr 17, 2020

    Same problem here.  Some users have the Live CC option some not.

     

    All users are from the same tenant

    • ChrisWebbTech's avatar
      ChrisWebbTech
      MVP
      Apr 17, 2020
      Some features can be pushed to random people in a tenant, seen it many times. Only other thing besides a rollout issue is it's only supported on Desktop client and in US English but there is also the Meeting Policies that could be applied to different sets of users as well. The meeting policy has an option for allowing transcription so you could check there as well. If all those are fine, it has to be that it isn't enabled for all users from a rollout perspective.

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