Forum Discussion
Issues with new Teams of Mac
Apologies for the inconvenience you might have experience while using this Microsoft 365 service. Thee issue you are experiencing is as a result of the credentials that have been previously cached on the device.
To clear Microsoft Teams credentials stored in the macOS Keychain, follow these steps:
Open Keychain Access:
- Go to the Utilities folder within the Applications directory.
- Launch Keychain Access.
Search for Teams Credentials:
- In the top-right corner of Keychain Access, use the search bar to look for “Teams.”
- This will filter the keychain items related to Microsoft Teams.
Delete the Relevant Items:
- Hold down the Shift key and click on the Microsoft Teams keychain items to select them.
- Right-click (or press Ctrl + Click) on the selected items and choose Delete.
Relaunch Microsoft Teams:
- After deleting the items, close Keychain Access.
- Restart Microsoft Teams and sign in again.
Remember to back up any important credentials before making changes! https://answers.microsoft.com/en-us/msteams/forum/all/remove-log-in-from-teams-on-a-mac/00ed74fa-412f-4db9-a8ed-66f7ebbc1414.
Kindly confirm if this information proves useful to you.
Thanks.
As mentioned in my 4th point, I have deleted all the keychain that contained "Microsoft" and "Teams". The result was the same and those three accounts remained.
Thanks
I understand your frustration with the login issues you're experiencing with the new Teams on your Mac. It sounds like you've already tried several troubleshooting steps based on other threads, but the problem persists.
Here are some additional things you can try:
1. Check for Updates:
- Make sure you have the latest version of Teams installed. Outdated versions might have bugs that have been fixed in newer releases. Open Teams, click on your profile picture in the top right corner, then go to "Settings" > "General" and check for updates.
2. Reset Teams:
- Try resetting Teams to its default settings. This will clear any corrupted cache or configuration files that might be causing the issue.
- Here's how to reset Teams:
- Completely close Teams.
- Open Finder and navigate to the following location:/Users/<username>/Library/Application Support/Microsoft
- Important: Move the entire "Microsoft" folder to your desktop (don't delete it). This way, you can revert if needed.
- Relaunch Teams.
- Here's how to reset Teams:
3. Reinstall Teams:
- If resetting Teams doesn't work, consider a clean reinstall.
- Here's how to reinstall Teams:
- Completely close Teams.
- Drag the Teams application icon from your Applications folder to the Trash.
- Empty the Trash.
- Download the latest version of Teams from the official Microsoft website: https://www.microsoft.com/en-us/microsoft-teams/download-app
- Install the downloaded package.
- Here's how to reinstall Teams:
4. Contact Microsoft Support:
- If none of the above suggestions work, it might be best to reach out to Microsoft Support for further assistance. They can access more detailed logs and troubleshooting tools to identify the cause of the issue.
Additional Tips:
- Temporarily disable antivirus or firewall: In rare cases, antivirus software or firewalls might interfere with Teams login. Briefly disable them (following your security protocols) to see if it resolves the issue. Remember to re-enable them afterward.
- Check Network Connectivity: Ensure you have a stable internet connection.
I hope these additional suggestions help you resolve the login issue with Teams on your Mac. Feel free to let me know if you have any questions or need further assistance.