Forum Discussion
Issues with creating resource accounts for AA and CQ
Hi All. I have come across a curious issue that I don't seem to understand. When creating a resource account to be used for Auto Attendants or Call queues I get an error stating the account canno...
Hi BenRooke
Does it throw an error? Have a screenshot?
How about if you create it on the onmicrosoft.com domain, add an alias of your custom domain and then flip the primary SMTP. Does it work then?
Best, Chris
Does it throw an error? Have a screenshot?
How about if you create it on the onmicrosoft.com domain, add an alias of your custom domain and then flip the primary SMTP. Does it work then?
Best, Chris
ChrisHoardMVP No, i didn't take a screen shot on the basis that it worked with the onmicrosoft details.. The error produced simply stated that it was unable to create the account at that time.. As a note this was while creating an AA, and creating the resource account from the setup rather than creating a resource account first and assigning it to the AA.... if that makes sense....
As it did not interfere with the functionality of the AA/CQ I didn't give it a second thought. It's just a little confusing..
- BenRooke - thanks for that. Could you
1.) Retest that and see if it errors again
2.) Create a resource separately and link an AA to it to see if that works
Sounds like a bug. I just need a confirm before raising it.
Best, Chris