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mugshotmike's avatar
mugshotmike
Copper Contributor
Feb 10, 2024

Is there a way to get profile pictures to show up in chats and posts

In slack, everytime someone posts or sends a direct message, their avatar or icon shows their picture.  My clients want that feature.  In Teams we can change our profile picture but chats and posts o...
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mugshotmike's avatar
mugshotmike
Copper Contributor
Feb 13, 2024
As I understand it, if I change to New Teams (and I have a little switch that will supposedly allow me to do that) it will not let me go back. I'm averse to doing that right at this moment, though it looks like it will happen automatically in March. I guess I'll have to wait until then. Thanks for your help, though.
LeonPavesic's avatar
LeonPavesic
Silver Contributor
Feb 14, 2024

Hi mugshotmike,

thanks for the Update.

If you change to New Microsoft Teams, you will still have the ability to change back to classic Teams (at least until 31. March 2024 when all classic Microsoft Teams users will be automatically changed to the New Teams).

I recommend you to test if this issue is connected with the use of classic Microsoft Teams client and the new Microsoft Teams.

You can simply switch back to classic Microsoft Teams by clicking on the Windows start button > by searching for teams > clicking on the Microsoft Teams classic.



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Kindest regards,


Leon Pavesic
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  • mugshotmike's avatar
    mugshotmike
    Copper Contributor
    Feb 14, 2024
    Hey, Leon, I just found out that I am currently on the new Teams app. I couldn't find out if I was or wasn't until I clicked the switch to go to new Teams and found out that I was already on it. So, we're still having troubles with getting profile pictures to show up in chats and channels, we're all on new Teams, and I've cleared the cache as you suggested. Thanks for sticking with me on this. It seems that there is an administrator setting that is preventing this, but I can't find the path to that setting. Do you know how I can find it?
    • LeonPavesic's avatar
      LeonPavesic
      Silver Contributor
      Feb 15, 2024

      Hi mugshotmike,

      thanks for the update.

      I really don't think that some Admin settings are blocking the pictures. When this was true you could not be able to see the pictures anywhere (and you can see them in Microsoft Teams on the Web).
      This is a problem with the Microsoft Teams client.

      This is what you can do:
      1) Sign out of the new Microsoft Teams client.The Microsoft Teams will restart.
      Then sign in to Microsoft Teams.

      2) Switch back on the classic Microsoft Teams and check if the pictures are there



      Please click Mark as Best Response & Like if my post helped you to solve your issue.
      This will help others to find the correct solution easily. It also closes the item.


      If the post was useful in other ways, please consider giving it Like.


      Kindest regards,


      Leon Pavesic
      (LinkedIn)
      (Twitter)

      • mugshotmike's avatar
        mugshotmike
        Copper Contributor
        Feb 27, 2024

        LeonPavesic I discovered that Teams Classic displays the pictures, but New Teams does not.  I will probably contact Microsoft Support for their input.  Thanks for all your help.

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