Forum Discussion
Information which called party has forwarded to the Call Queue.
PSTN caller calls a teams user who forwards to an auto attendant, which is forwarded to a call queue and the call is forwarded to the agent via a call queue. In the teams call notification, the agent ...
This is possible via a team call bot even if the call was previously answered by an auto attendant and then forwarded to the bot. Unfortunately, then it is not possible to use the Teams Call Queue, which breaks other features. Microsoft should include this in teams notification notification. There is a User Voice for this: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/43743564-add-original-callee-to-call-notification-if-call-f
It prevents customers from using teams as their primary phone system.