Forum Discussion
Information which called party has forwarded to the Call Queue.
PSTN caller calls a teams user who forwards to an auto attendant, which is forwarded to a call queue and the call is forwarded to the agent via a call queue. In the teams call notification, the agent ...
As far as I know, this is not possible. I looked at some MS docs to see if this is highlighted anywhere but could find nothing. You could always log a support ticket with MS and ask them to confirm this though,
The MS support wasn't much of a help. I should try the API, but they don't expect this to work through Graph.
This is really very annoying. Maybe there is a third party attendant console without direct routing that can do it ...