Forum Discussion
Individuals losing access to Teams
I work for a small company and we have a free Teams account which was working fine. A member of staff set up a different Teams account (business basic) using the company email address (so the same domain name as the original account). Perhaps coincidently, we have since been having trouble accessing the original account. Some people can, and others can't. We have tried different approaches and have googled to try and find an answer but no luck so far.
Is anyone able to confirm / deny that the second Teams account has caused these issues? I am at a loss of what to do next, if it wasn't this that caused our
- Hello,
Can you give more details around "a member of staff set up a different Teams account (business basic) using the company email address"
Is this in another Tenant?
And the free account was set up like this? https://support.microsoft.com/en-us/office/sign-up-for-teams-free-classic-70aaf044-b872-4c32-ac47-362ab29ebbb1- Thanks for replying Andres. That is what the free account set up was like. We now have two Teams accounts - so to give an example of what I mean, it the the equivalent of one being set up by janedoe@companyname.com and the other was jobloggs@companyname.com. I dont know if there has been some kind of conflict caused by having two free accounts set up this way.
- Can this member of staff confirm a tenant was created for companyname and that you have access to administer it?
