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JimBinCT's avatar
JimBinCT
Copper Contributor
Mar 08, 2022

Incoming Teams Calls on iPhone Automatically Answered Current Cell call automatically put on hold

I have a user with an iPhone that is reporting when he receives an incoming Teams call in the Teams app while he is in a cell call or other meeting app, the Teams call automatically answers and the o...
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microsoft teams
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  • Elwyn1970's avatar
    Elwyn1970
    Copper Contributor
    Jul 07, 2022

    IMatthiasGBG I have this issue too - it answers when my headset placed on my head. Are you using a Poly/Plantronics headset?

    • MatthiasGBG's avatar
      MatthiasGBG
      Copper Contributor
      Jul 08, 2022

      Elwyn1970 Hey, we are using Jabra Headsets

    • Elwyn1970's avatar
      Elwyn1970
      Copper Contributor
      Jul 07, 2022
      For Poly/Plantronics headsets - If you have the Plantronics Hub software, go to Settings/Sensors & Presence. be sure to have selected the headset, not the bt600 usb adaptor.
      You can turn off auto-answer there.