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Incoming Call Queue Calls - Transfer Failed
We use teams calling (Co-Existence set to Teams Only) for our calling center, have not had any issues until about 4-5 months ago when we lost the ability to transfer calls when customers dial in to o...
- ThomasT4 I just heard from microsoft support. They asked me to try the web client. Guess what, the web client DOES work. Evidently there must be an issue with the desktop client.
In our scenario we had to configure REFER handling on the gateways - UCGeek blog post
As well as "Conferencing mode" was causing the problems in the call queue. Our SBC firmware needed to be upgraded to support that feature