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Incoming Call Queue Calls - Transfer Failed
We use teams calling (Co-Existence set to Teams Only) for our calling center, have not had any issues until about 4-5 months ago when we lost the ability to transfer calls when customers dial in to o...
- ThomasT4 I just heard from microsoft support. They asked me to try the web client. Guess what, the web client DOES work. Evidently there must be an issue with the desktop client.
This is the exact issue we are having. We can have a call come in directly to our teams numbers, and can transfer successfully in any way possible. The call makes it through the transfer via external number, internal number, directly through teams, etc.
It is when the call comes in through a call queue that the call can not be transferred. we receive a "transfer failed" error. it's beyond frustrating and my ticket open with Microsoft is still being worked since January and this thread is only now getting traction.
ThomasT4 I just heard from microsoft support. They asked me to try the web client. Guess what, the web client DOES work. Evidently there must be an issue with the desktop client.
MichaelS13 Could you solve the problem back then? We are encountering the same dilemma currently.
