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ThomasT4's avatar
ThomasT4
Copper Contributor
Feb 18, 2021
Solved

Incoming Call Queue Calls - Transfer Failed

We use teams calling (Co-Existence set to Teams Only) for our calling center, have not had any issues until about 4-5 months ago when we lost the ability to transfer calls when customers dial in to o...
call queue
Call Transferring
Calling
microsoft teams
Transferring
  • MichaelS13's avatar
    MichaelS13
    May 07, 2021
    ThomasT4 I just heard from microsoft support. They asked me to try the web client. Guess what, the web client DOES work. Evidently there must be an issue with the desktop client.
ThomasT4's avatar
ThomasT4
Copper Contributor
Apr 21, 2021
Not a single response on this forum, nor through our ongoing support ticket, which is a few months old at this point. have provided logging in every which way, shown every single example and create the issue every time, no assistance what so ever.
emiliaus's avatar
emiliaus
Copper Contributor
Apr 26, 2021

ThomasT4  we're having the same issue on both CallQueues and AutoAttendant. MS is not identifying the problem, if you get any answer/solution please let us know.

 

Thx,

Emilio

  • MichaelS13's avatar
    MichaelS13
    Copper Contributor
    May 05, 2021
    Anyone get any answers on this? Call Queues call transfers fail if the person select the work number. If they just select the person then hit transfer the call transfer works... Its been working for the last several months just stopped today.
    • ABWCC's avatar
      ABWCC
      Copper Contributor
      May 06, 2021

      MichaelS13 maybe this is a stupid question, but have you checked the OnlineRoutingPolicy?  I am assuming if you select the person's name it is a Teams to Teams call, but selecting the mobile number requires a routing policy that will allow the calls to external numbers or mobile numbers.

      • MichaelS13's avatar
        MichaelS13
        Copper Contributor
        May 06, 2021

        ABWCCIt is very odd, manually typing an external number will transfer the call, selecting a person and doing the drop down and trying to transfer to work number or cell number the transfer fails. In AD our numbers are formatted +15551234567.   Teams to Teams call then transfer to cell number or ad number works, so the issue only appears if the call came into a call queue.

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