Inbound calls to teams number show my company name and not the callers ID

Teams Voice, number type Operator Connect.

Issue is when an external call is received the caller ID shows my company name and not the actual callers ID.

The only policy enabled is a global default policy with the following settings

Block incoming Caller ID - OFF

Override the caller ID policy - ON

User claims inbound caller ID used to work until an issue recent where the number was unassigned from the user and then re-assigned back to him.