Forum Discussion
Improve quality of a Teams screen-shared video?
erimo This issue was resolved. However, in order to resolve it, we needed to know how networking works in Teams. Here's a great video. https://youtu.be/vi3M7ZzF2NU It's about an hour long, but well worth it.
We put together a few test cases to verify the components of the system we control, specifically, the end points. We did a direct call between computers on the same LAN and attempted to stream the video. Fail. Since this case did not require any communication to the Microsoft Cloud (see the video), we were able to identify that the source computer just didn't have enough horsepower. After switching to a more powerful computer, we could stream video up to 720p without any performance issues. We brought the Microsoft Cloud into the loop by changing from a direct call to a meeting. There was virtually no difference in performance.
In further testing, we found anything less than an i5 would struggle. But as long as you have a decent machine and work within Microsoft's network guidelines, everything seems to run pretty well.
At least that is our experience...
Hey Everyone, I had this same issue with the frame rate through the Teams App... I have just learned that if you utilize Teams through your web browser and the recipient uses Teams through their web browser the issue seems to go away. The app still needs work when sharing video playback, we actually lost a very large project opportunity because of this annoying issue. Try using Teams though your web browser while Microsoft takes their time trying to fix this issue with the app.
- Do you still have this problem? I have a platform that utilises screen sharing with teams, it's very frustrating that I need to tell my customers to use the web version.
- Thanks for the update. Do you have a recommendation which browser works best? And are you missing any features compared to the desktop app?
