Forum Discussion
image not visible in chat
Hi,
When I try to send an image in the chat from my clipboard it doesnt always load into the chat.
In the attachment you can see what I mean.
In some instances it wont even load into my input chat field.
If I save the image instead of copying the end result stays the same I cant see the image.
Running W7 64bit
Enough space left on my c drive.
Tarun1330 , just found a fix at
"Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:
Exit out of Teams Desktop app. Clear this folder %AppData%\Microsoft\Teams\Cache. Relaunch Teams and the images now show."
This solved it for me but it will happen again,
Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?
Thanks
Miguel
47 Replies
I have the same issue. Unable to view image. They appear briefly and then go away.
Tarun1330 , just found a fix at
"Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:
Exit out of Teams Desktop app. Clear this folder %AppData%\Microsoft\Teams\Cache. Relaunch Teams and the images now show."
This solved it for me but it will happen again,
Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?
Thanks
Miguel
I clicked on the link and it has been archived. miguelisidoro
- Issues here as well - multiple users complaining. Does anyone know if this is lodged as an official "Known Issue" yet? Anyone got a support ticket open on this?
I also have this problem. A workaround are to change the language settings, so I'm switching between en-us, en-uk, en-au. 🙂 It's not ideal, but it's working, would be nice with a solid solution. 🙂
- I also have this problem. Have you come up with a solution yet?
Thanksbryson8420 I haven't seen this issue recently, but my colleagues still have this issue from time to time.
Do you have the same problem from Teams web client? https://teams.microsoft.com
Is this a new problem or did it work earlier?
- I have temporary solution for it. Just click on the option of that image( you will get 3 horizontal dots when you mouse over on top of image) and edit it and send it again. It shows properly loaded after that. It works.
LinusCansby I have the same issue. I started noticing this somewhere from the middle of March. For me this happens on desktop app. It happens occasionally. When this happens, Teams shows an image for a few seconds, but then it disappears. This happens not only for images that I uploaded, but for images uploaded by others too. My colleagues have the same issue too. Sometimes killing the app (using Task Manager) and starting it again helps, so all images appear again, sometimes it doesn't.
Just tried web client and I was able to see that image, which is broken in the desktop app (see uploaded screenshot). But I don't use web client for a long period of time, so I cannot confirm that images do not disappear from the web client too.
- go to settings and unclick disable GPU hardware acceleration
go to settings > general > disable GPU hardware acceleration
