Forum Discussion
I am the meeting organizer, but Teams will not allow me to access Meeting Options
Hello,
I am a teacher and I schedule my lessons on Teams. Today, I encountered a new issue. First, let me clarify that I am logged in with the same account on the app and the browser and I have gone through cleaning my browser history several times. So, here is the problem: I scheduled three new meetings. I am the organizer of all three meetings (same account). I was able to change the Meeting Options of the first meeting, but when I clicked on Meeting Options for the other two and I got a message that reads: Only meeting organizers can make changes
Your account, xxxx, doesn't have permissions to make changes.
I tried accessing the meetings through Teams (app and browser) and through Outlook, but I get the same message. All help will be greatly appreciated. Thanks!
I've had the exact same problem YesimNuman
I did some tinkering and found - by sheer fluke - that it depended whether I'd added the Team meeting in my Teams calendar or in my Outlook (i.e. email) calendar.
If I created the Teams meeting in my Outlook calendar then whenever I was working in the Teams desktop application, it kept telling me I didn't have the rights to delete/edit the meeting. Also if I tried to join the meeting from the Teams app I got a message saying someone would let me into the meeting soon. These are meetings I had arranged, from the same account.
Really frustrating - but now I just arrange all meetings in the Teams calendar and join the meetings also via the Teams application (desktop or phone). And if it doesn't work, I know to try going in via my Outlook calendar because I've obviously had a brain fade and forgotten my own rule 😉
Yes it's stupid and it should sync - it's the same account, after all - but maybe tech isn't as smart as we'd like to think!! Hope this helps. Stay safe.
- The only problem with that solution is that if you need to hide the participants you can't do that when you set up the meeting in Teams (at least I haven't found a way). As far as I know you can only do that from the online Outlook calendar). That said, if you open the meeting from within the calendar, Voila!
- I was able to bypass this error by changing the default web browser. I usually use Firefox, so I changed my default browser to Edge in Windows settings. That made the trick.
Thank you Mediakimuli, I tried this but it did not work for me
How did you go? NiStu1280
I had exactly the same problem. I'd created the meeting in outlook & shared it from there (external people). When I went into my Teams calendar to update the meeting options it took me to the web browser & gave me the permissions error message.
So after reading one of the other comments, I started the meeting (from my outlook calendar) and then could access the options from there.
A bit of a roundabout way, but it seemed to work.
- I am meeting organizer but team will not allow me to access meeting options
Avantika_Singh I just ran into the same thing. I was able to access Meeting options by joining the meeting and then selecting More options. From the More options drop-down I selected Meeting options. It opened the Meeting options pane and I was able to make changes.
Hope this helps.
Hello,
I am experiencing the same issue as an organizer (error message 'Only meeting organizers can make changes. Your account, XXX, doesn't have permissions to make changes.') Of course, I tried all the suggested options listed above (deleting history / logging out of the app/ incognito and regular Edge/ copying link etc.) several times, but for one of the meetings it still does not work. Can you please let me know if you are aware of any other solutions? Thank you.
YesimNuman Hi, I have the same problem and just cleared the cache of Teams.
If you're using chrome, just go to Settings > Privacy and Security > Cookies and other site data > See all cookies and site data.
On the search box, type "teams" you should be seeing like the one below:
Then click Remove (trash can button)
Please note that this may log you out. Just re-login and try accessing the meeting options again.
Hi daryl15 . I tried that several times. Did not work. I had to delete the meeting and redo it.
- The above mentioned suggestion worked for me. I have multiple MS organisational accounts.
I first logged out of Teams desktop.
I use Edge browser so the above mentioned steps were similar.
Cleared Cache by searching for all Microsoft cookies. Deleted all.
Then signed into MS Teams desktop.
Worked 👍
- Same thing for me. Organising in Outlook won't let me join from either Teams or Outlook or even access Meeting Options (because I am not the organizer).
I think it's something to do with caching somewhere - I've IDs in a number of tenancies - but have tried clearing browser caches and Windows credentials without success. I want to take the time to document all this nicely, but I never find the time. So here is a brief, I cannot be sure if it is the same issue as yours, nor have I time to carefully verify all this, but I thought I’d share it anyway in case it is helpful. Please let me know!
If my assumptions are correct, I believe that this issue arises because of a bug in the "Teams Meeting add-in for Microsoft Outlook".
How it happens
It occurs when you schedule a meeting using the Outlook desktop calendar, and in Outlook desktop you have more than one Microsoft 365 Organization account (Exchange Online “EO” account). You also have the Teams desktop app installed, and signed into your primary account. You have a default EO account, but you create a Teams calendar meeting in a secondary account (or any other than your default).
Symptoms
When you create a meeting in this way, you create what I “technically” call a “dud meeting”. With a dud meeting:
- If you try to join it at any time you will get the message “When the meeting starts, we’ll let people know you’re waiting.” – even though you may be the meeting host.
- If you try to change the dud meeting “meeting options” you will get the message “Only meeting organisers can make changes” – even though you may be the meeting organiser. It will even state there the correct username.
Workaround
The workaround is, to avoid the use of the “Teams Meeting add-in for Microsoft Outlook”. A simple way to do this is to only create Teams meetings using the calendar within Teams itself (when logged in to the relevant account), using Teams web app, or perhaps the desktop app.
Why it happens (maybe)
I believe this issue occurs due to account-specific data that is transacted and compiled between the Teams desktop app and the “Teams Meeting add-in for Microsoft Outlook” at the point it attempts to schedule the meeting. Somewhere there is an assumption that connects the identity information to your default Outlook org / EO account. Even if you have a secondary EO calendar set up in Outlook desktop and you create the Teams meeting in that Outlook desktop calendar, the Teams meeting that is created in that secondary EO calendar has some kind of identity meta data that is from your primary account, not the secondary account. Thus “primary account” is the “organiser” (regardless of what it says). That account does not belong in this secondary organisation, so it is invalid. You can’t join that meeting, or administrate it.
You are absolutely correct about the phenomenon. This is exactly what happens to me. And I suspect your assumption about the bug in the Teams Add-On for Outlook is also correct.
A year and a half later and Microsoft hasn't fixed it. I still have the same problem.
JimbotronInteresting to see your experience reinforcing that of @StevenMunden !
- Having been experiencing this issue with a client where some people work within multiple 365 environments, there does appear to be some correlation between meetings where Organiser rights are lost after being created via the Outlook Calendar, obviously via the Teams add-in. We've done significant diagnostics and testing after clearing the Teams cache (https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache) for 'multiple 365 org' users, which hasn't resolved it, and I am tending towards your conclusion re the Teams Outlook add-in. I can say that people who create meetings in Outlook definitely appear to have more issues with lost Organiser rights than those only using Teams, but at this stage I don't have the data to confirm that Teams-created meetings always work, and it's certainly true that some Outlook-created meetings are fine, so there does seem to be some path through the Outlook Teams add-in which causes the problem. It would be nice to feel that Microsoft were investing as much time and energy in trying to understand this issue as many in this conversation, especially as they are the ones with the power to resolve it! It's astonishing that this thread has a reason to remain live after over 2 years...
- Well documented!
YesimNuman Hi, I've seen that a couple of times before. Usually you just have to do a manual sign out / sign in from the top right corner (online and desktop) and/or clear the cache as well.
Let me know how it goes.
Thanks, ChristianBergstrom but I've already done all that multiple times. Still the same. Weird thing is, the email address in the message (Only meeting organizers can make changes. Your account, xxxx, doesn't have permissions to make changes.) is the correct email address. When I open the meeting details, I see the same account as organizer. Not sure what is going on.
- It's usually a browser token issue, I always had to open incognito browser and copy the link that goes to the meeting options and use it there. See if that works.
- We are also facing the same issue. tried clearing cache and everything but the problem didn't solved.
- We have the same issue. Doesn't allow you to open meeting options, even through you are the organizer, it says no permissions. Wish Microsoft would fix this soon.
YesimNuman Just adding another voice as I'm also experiencing this issue, and having read through this thread there doesn't appear to be a 'solution'. I mainly use Outlook to schedule Teams meetings, but when I select the Teams "Meeting options" I get the same error message that you and others have mentioned. Logging out of Teams and clearing my cache did not resolve the issue.
