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Kanesh21's avatar
Kanesh21
Copper Contributor
Jun 29, 2021

i am able to see my video but not the participants

I am not able to see the participant's video, all I see is a black screen. I am able to view my own video. i have tried killing the service and restarting it but still the same issue  

 

microsoft teams

4 Replies

  • tomspauls's avatar
    tomspauls
    Copper Contributor
    Aug 31, 2021
    Hey, I had the same issue. For me helped disabling GPU acceleration, becouse i have two videocards on my laptop... you can try the same , what i did :
    - open MS teams
    - Settings
    - At "Generals" put tick at "Disable GPU hardware acceleration (requires restarting Teams)"
    After restart , everything should work
  • ChristianJBergstrom's avatar
    ChristianJBergstrom
    MVP
    Jun 29, 2021
    I've seen that many times and it's either the option "turn off incoming video" under 'More actions' bar or a simple reinstallation of the desktop client that resolves the issue.
    • Kanesh21's avatar
      Kanesh21
      Copper Contributor
      Jun 30, 2021
      Thanks Christian .
      I tried "turn off incoming video" (disabling and reenabling it) and tried reinstalling a new installation but i am getting the same issue

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