Forum Discussion

Dubla89's avatar
Dubla89
Copper Contributor
Apr 04, 2022
My issue was I changed jobs and the couple of teams accounts I had signed in no longer existed, or i was not allowed to access anymore. The app loops the login screen and you can't get to the menu, the back button just causes the login screen to come up again, continuously. There is no way to go back and chose sign into a different acvount. It just gets stuck insisting you sign into an account that no longer exists.

To fix this I had to put the phone into flight mode and quickly while the app looped and freaked out, intermittently and very briefly showed the teams list and menu button. I had to be very quick to press the menu button to the chose the account to then sign out.
Oh and I had exactly the same problem with my new work phone where the previous user was still signed in.

Well done Microsoft, Teams really is garbage.
No way to delete the app data
No way to sign out/forget accounts
No way to add new account when an old account is signed in
Ridiculous persistent sign in loop
  • jvermuni's avatar
    jvermuni
    Copper Contributor
    May 08, 2023
    Great, this trick with flight mode worked for me!
    Finally found out how to switch/remove accounts...
    Thanks
    • mattms's avatar
      mattms
      Copper Contributor
      May 21, 2023

      jvermuni I tried this today and no success. I even tried slowing it down following https://www.businessinsider.com/how-to-slow-down-an-android-phone-2015-7?r=US&IR=T#scroll-down-till-you-find-the-window-animation-scale-transition-animation-scale-and-animator-duration-scale-6, but didn't help.

       

      My issue is I have a Work and Volunteer profile, and at some point they've got mixed so it added my work logon to the volunter profile and vice-a-versa. So I have 4 profiles instead of 2.

       

      I think the suggestions to Clear Data/Cache would probably work, but reluctant to do that today as I'll have to probably reconfigure all the notifications etc.

       

      Can't believe this dead-end outcome is still possible 😕 

  • MeadiumRare's avatar
    MeadiumRare
    Copper Contributor
    Sep 26, 2022

    Dubla89 this was my exact issue, thanks for sharing your workaround. Definitely frustrating that there isn't an official solution to what I'm sure is a fairly common issue, and especially frustrating that it would be so easy to avoid by logging out before your org removes access, but there's no way to know that until it's too late and you're already stuck in infinite authentication purgatory

Resources