Forum Discussion
How do I set up toll free numbers for Teams? / help with audio confereence
Hey there, so I've read through all the documentation and I still don't understand. Calling plans, o365 phone system, CAP, communication credits , audio conference add on?? Here's what am tryin...
The above was helpful so I have non-profit issue, therefore everything has to be cost effective.
We have a UK mobile and would like to port this into teams then set this up on an mailto:info@domain.com then if any calls are received from that number it polls out to all those users that are connected to the group that look after that email. That way many can answer the call instead of the one currently.
Also with E5 if we take this up and are all calls both incoming and outgoing included in the package i.e. no additional cost for calling plans on a monthly basis.
If the porting and the above wont work, would it work if we selected a number with 020 (UK London area code) at the start.
I hope the above is self explanatory.
Regards,,
Andrew
AJ-WDRC First of all, if you are an eligible non-profit, you are hopefully aware of https://charitydigital.org.uk/, where you can get discounts on software including Office 365.
Second, if you are a smaller organization, you should look at the Microsoft 365 Business Voice package that is now available in the UK: https://techcommunity.microsoft.com/t5/small-and-medium-business-blog/introducing-microsoft-365-business-voice-in-canada-amp-the-uk/ba-p/970064
There are essentially two ways of allowing multiple users to answer a call to a specific number. The main method is with a Call Queue, where the caller hears a greeting and then hold music while the call is offered to the users you have designated as Call Agents. The other way is with Group Call Pickup, which is really intended for individual users to answer calls on their behalf, but may also suit your needs.
I would recommend signing up for a Phone System trial and requesting some temporary numbers so you can test the system out for yourself.