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Hi Community!
Short question, One of the users in our company has all incoming video disabled once more than 1 participant has video turned on. There is no issue when it's a one-one-one call, but as soon as a ...
- Hi, first time I've heard this one. The incoming video shuts down when more than two in the meeting? It makes me wonder what is happening using Teams online? If there's an issue there too you're better of opening a support ticket with Microsoft. But if it works online you can always do some work with desktop client by either completely reset it or reinstall etc.
For ex. remove all data in the below locations and reinstall.
https://docs.microsoft.com/en-us/microsoftteams/get-clients#windows (assuming using Windows)
Doesn't hurt to check this while you're at it
https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app#hardware-requirements-for-teams-on-a-windows-pc
Let me know how it goes, this is an odd behavior which got me curious!
We have this exact same issue with one of our workers using MacBook Air with newest Teams app. Suddenly incoming video started disappearing every time more than 1 participant enters the same meeting she is in. I'm closely waiting for the solution in here. We've tried already multiple different networks that are completely unrelated to each other. The problem is not network related.