Forum Discussion
Solved
Hi Community!
Short question, One of the users in our company has all incoming video disabled once more than 1 participant has video turned on. There is no issue when it's a one-one-one call, but as soon as a ...
- Hi, first time I've heard this one. The incoming video shuts down when more than two in the meeting? It makes me wonder what is happening using Teams online? If there's an issue there too you're better of opening a support ticket with Microsoft. But if it works online you can always do some work with desktop client by either completely reset it or reinstall etc.
For ex. remove all data in the below locations and reinstall.
https://docs.microsoft.com/en-us/microsoftteams/get-clients#windows (assuming using Windows)
Doesn't hurt to check this while you're at it
https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app#hardware-requirements-for-teams-on-a-windows-pc
Let me know how it goes, this is an odd behavior which got me curious!
Hi, first time I've heard this one. The incoming video shuts down when more than two in the meeting? It makes me wonder what is happening using Teams online? If there's an issue there too you're better of opening a support ticket with Microsoft. But if it works online you can always do some work with desktop client by either completely reset it or reinstall etc.
For ex. remove all data in the below locations and reinstall.
https://docs.microsoft.com/en-us/microsoftteams/get-clients#windows (assuming using Windows)
Doesn't hurt to check this while you're at it
https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app#hardware-requirements-for-teams-on-a-windows-pc
Let me know how it goes, this is an odd behavior which got me curious!
For ex. remove all data in the below locations and reinstall.
https://docs.microsoft.com/en-us/microsoftteams/get-clients#windows (assuming using Windows)
Doesn't hurt to check this while you're at it
https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app#hardware-requirements-for-teams-on-a-windows-pc
Let me know how it goes, this is an odd behavior which got me curious!
ChristianBergstrom AkiGr StevenC365 ,
Reinstalling the Teams client (Not neccesary to delete the cache files) did the trick! Hope this also works for you AkiGr .
Thanks for the help ChristianBergstrom !
Regards,
- I kind of expected that to be the next step. I will go ahead and delete the user's Teams client, and empty all the caches. I'll get back to you!
