Forum Discussion
HELP TEAMS screen share not
A few weeks ago my TEAMS screen share stopped working. I have 2 DELL U3419W Monitors. When the desktop resolution is 3440x1440 my screen can not be view. If I lower the resolution my screen can be viewed. I have 4 workstations set up with similar set ups. ONLY 1 has this problem. I can share using my laptop but not when i use my desktop with the monitors...
ChrisWebbTech yes I have tried switch monitor hookup and even tried only having one monitor hooked up. The only thing that seems to work is reducing resolution
- Sooo, are you getting errors? Locking up, what's it doing?
Have you tried switching your monitors around when it comes to primary screens and or position, maybe try duplicating and see if it happens etc.ChrisWebbTech it's related to the resolution and latest build, as you can see ther are lot more with same issue:
- It's not just the resolution because I've got 2 x 2k and working fine. I mean it could be resolution with certain graphics cards or something. I'll do some digging when I get to the office and see If i can find some similar setups. What graphics device / driver are you all using?
No error message. The viewer just sees a black screen. My screen looks as it would if I was actually sharing.
if I reduce the resolution the screen share works
- Try Sharing with Chrome via teams.microsoft.com see if same issue persists. If not, sign out of desktop and sign back in to clear cache see if that does anything, it's fixed so many problems in the past for me.
ChrisWebbTech yes I have tried switch monitor hookup and even tried only having one monitor hooked up. The only thing that seems to work is reducing resolution
- I have the same exact issue with 2 Predator monitors, I can now only share over Chrome web interface not the app
keberly Same issue here. Its affecting most of our company and is super inconvenient- we all use share screen on a daily basis.
We can also bump the resolution down for it to work, or share specific app windows. However we should be able to share at resolutions above 2560x1440 without any issues, like we all could before.
keberly I have been working with Teams on both a computer and iPad, to teach middle school, since March 23rd. I'm thinking there was an update over the weekend as I am no longer able to use the functionality that I have been using daily, for weeks. Prior to yesterday (Monday, May 11th) I could log into a Teams meeting on my computer (used to see video of students and read chat). I used my iPad to share my screen, using PDF's as the lesson, where I can write on the iPad as a smartboard (with a stylus pen), just like using our smartboard in a real class. Everything has run flawlessly. Yesterday, however, I found that the only way I can share my screen now (on my iPad) is to start broadcasting and record the session. We have a strict policy of "no recording" for student privacy. How can I get the functionality back to share my screen on the iPad without recording at the same time? Thank you.
- dmccarthyhale You may want to make a separate thread for that one, or search on Uservoice to see if any other Teams users are having the same issue.
We've been talking about the Windows 10 Desktop version of Teams, so I'd hate for your reply/issue to be buried in our other replies.
