Forum Discussion
Forward calls from Call Queues to group
Hello, Is this possible we can create one call queue and multiple agents are added into the group when first person is not available then automatically call has been divert to second agent and ring ...
Shantanu0511 You can define a call queue to have serial routing, where it will attempt to connect to your users in the order you provide, but I'm not really sure if that's what you are asking for.
A call to a call queue isn't a call to a user, the call queue has it's own number. It's not going to show it was forwarded. Perhaps you want a Call Group which allows a user to define a list of people that will receive their calls if they are not available?