Forum Discussion

JuergMeier4131's avatar
JuergMeier4131
Copper Contributor
May 28, 2021

Forward calls from Call Queues to external number defined in Microsoft Teams

What is required, that calls from a call queue will be forwarded to external phone number defined by the user in his/her Microsoft Teams App.    We have call queues to reach our support teams. Micr...
Activity
calling
How-to
microsoft teams
Roland89's avatar
Roland89
Copper Contributor
May 02, 2022

Jeff_Hicok 
I assigned a number to the ResourceAccount of the CallQueue and waited for about 4h, unfortunately this did not work for me...


Jeff_Hicok's avatar
Jeff_Hicok
Copper Contributor
May 03, 2022
give it up to 24 hours. I have seen some changes take minutes and other take a day plus before it replicates the changes. Also make sure you resoureaccount has the direct routing policy asinged to it.
  • justanotherday's avatar
    justanotherday
    Copper Contributor
    May 13, 2022
    I have also applied the 'OnlineVoiceRoutingPolicy' to the resource account and call forwarding settings on the agents that are members of the call queue are ignored.