Forum Discussion
Forward calls from Call Queues to external number defined in Microsoft Teams
What is required, that calls from a call queue will be forwarded to external phone number defined by the user in his/her Microsoft Teams App. We have call queues to reach our support teams. Micr...
I do the same think with call queue going to a user. The only difference is I have a phone number associated to the call queue resource account.
Jeff_Hicok
I assigned a number to the ResourceAccount of the CallQueue and waited for about 4h, unfortunately this did not work for me...
- give it up to 24 hours. I have seen some changes take minutes and other take a day plus before it replicates the changes. Also make sure you resoureaccount has the direct routing policy asinged to it.
- I have also applied the 'OnlineVoiceRoutingPolicy' to the resource account and call forwarding settings on the agents that are members of the call queue are ignored.
