Forum Discussion
Forward calls from Call Queues to external number defined in Microsoft Teams
What is required, that calls from a call queue will be forwarded to external phone number defined by the user in his/her Microsoft Teams App. We have call queues to reach our support teams. Micr...
Jeff_Hicok, Unfortunately we did not have any luck with MS but we have given them a business case. The only option we had was to look at Anywhere365 a non MS product.
My issue was fixed by applying my pstn direct routing policy to the call queue resource acount. Then I could forward it to an external number via teams client setting or direct via call queue settings. If you weren't using direct routing you would need to apply a calling plan