Forum Discussion
Forward calls from Call Queues to external number defined in Microsoft Teams
What is required, that calls from a call queue will be forwarded to external phone number defined by the user in his/her Microsoft Teams App. We have call queues to reach our support teams. Micr...
Jeff_Hicok, Unfortunately we did not have any luck with MS but we have given them a business case. The only option we had was to look at Anywhere365 a non MS product.
My issue was fixed by applying my pstn direct routing policy to the call queue resource acount. Then I could forward it to an external number via teams client setting or direct via call queue settings. If you weren't using direct routing you would need to apply a calling plan
- Can you give more details on this? What PS line did you use? Thanks.
It was all done through the teams admin center, and the users Team client, You send it to the users account and then the user set their teams client to forward to external number. You could do the same thing by sending it directly to external number
- So you said that If I assign calling plan to the resource accoint of the call queue, I will able to forward agent's call to their mobile phone? Or it just enable the forwarding to one external number for the call queue?
