Forum Discussion
Forward calls from Call Queues to external number defined in Microsoft Teams
What is required, that calls from a call queue will be forwarded to external phone number defined by the user in his/her Microsoft Teams App. We have call queues to reach our support teams. Micr...
Is there any updates on this from Microsoft, Have checked and voted https://feedbackportal.microsoft.com/feedback/idea/5f1c69f4-853e-ec11-a81a-6045bd78d291, Currently we have after hours support teams in need to be able to divert queues to mobiles and do not have the option 😞
- Does any one know if the call Queue forwarding issue has been fixed or is this still an issue. I need to do this and i can forward a call queue to an internal or external phone number
- Jeff_Hicok, Unfortunately we did not have any luck with MS but we have given them a business case. The only option we had was to look at Anywhere365 a non MS product.
- My issue was fixed by applying my pstn direct routing policy to the call queue resource acount. Then I could forward it to an external number via teams client setting or direct via call queue settings. If you weren't using direct routing you would need to apply a calling plan
