Forum Discussion
ErikVet
Feb 23, 2021Brass Contributor
Files missing in 1:1 or Groupchats
Hello, does anybody have the problem that files are missing/not displayed in the Files Tab under 1:1 chats or groupchats. We have the following issues here: Files disappear/missing under th...
- Feb 24, 2021Yes, I’ve seen this a few times lately! Seems to be a bug! I’ll make sure to report this to the teams team. Please report this via Help -> Feedback
Adam
lettrel2
Dec 14, 2021Iron Contributor
Since this is an insecure 'fix' I'd prefer to call it a 'work-around' and we should press for a proper fix.
Dec 14, 2021
Hi, obviously the above has nothing to do with this issue even though it seems to have made those files re-appear (most likely because of other reasons). It would be mad to put the settings to Anyone-links as a potential workaround.
I suggest you sign out of Teams desktop app manually and then "Quit" and then sign back in. Those two steps will release a lot of cache and refresh settings. If using teams on the web, clear your browser too. You can always verify your files presence by going to "Open in SharePoint" from within Teams.
If still an issue, report it as mentioned above and also create an official support ticket with Microsoft. If you're not an admin that can be done from the M365 admin center by that person.
I suggest you sign out of Teams desktop app manually and then "Quit" and then sign back in. Those two steps will release a lot of cache and refresh settings. If using teams on the web, clear your browser too. You can always verify your files presence by going to "Open in SharePoint" from within Teams.
If still an issue, report it as mentioned above and also create an official support ticket with Microsoft. If you're not an admin that can be done from the M365 admin center by that person.