Forum Discussion
External users often stuck in lobby without being noticed. Known issue or bug?
DanHuberthanks for your post.
Same issue here, actually with both setting when letting external directly enter without lobby or with lobby. They just get stuck in the lobby and we don't get notfied.
Today it was the 4th external, last time number 10 and above.
Short term quick workaround is that the admin is logging of the conference and joins again. Most of the time he gets notified of waiting users then.
Daniel
Did I got this correctly, you have a meeting where you do not have organizer joined?
Also, how big those meetings are? And users who success to join, they also might be using Teams Web app on Chrome etc..?
Petri-X , you might want to read the first message here. I explain all quite in detail.
But I answer your questions anyway:
- The organizer is joined, but the people in the lobby/waiting area are not show to the organizer. This can be overcome by the organizer leaving the meeting and re-joining right again. Than the waiting people are announced.
- This is the same when the organizer is joining as first, or later after other attendees have joined already. Means that at the first join, waiting attendees are not announced to be in the waiting area.
- Meeting size is between 2 (happened to me just today) and 8 (another test case I had).
- Attendees joining with Teams almost always attend without issues.
- Problems are only for users using browsers.
Please read the first message. All information is there or in the next messages.
Dan
