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tomwrigglesworth's avatar
tomwrigglesworth
Copper Contributor
Mar 12, 2025

External users not able to join

Hello, 

 

We are having a problem when an external user is trying to join a meeting, using a URL from someone else's invite.

 

Is there a way to bypass this problem or allow people to join meetings through a URL but still require them to authenticate using Microsoft?

1 Reply

  • Yes, this issue occurs because Microsoft Teams enforces meeting authentication policies, which can sometimes prevent external users from joining meetings via forwarded invites. Here are a few potential solutions:

    Solution 1: Adjust Meeting Options

    Before the Meeting:

    • The meeting organizer can go to the Meeting options in Teams (via the calendar event in Outlook or Teams).
    • Set Who can bypass the lobby? to Everyone (or "People in my organization and guests" if some control is still needed).
    • Ensure "Require authentication to join" is turned off (if strict authentication is not required).


    During the Meeting:

    • The organizer or a participant with presenter rights can manually admit external users from the lobby.


    Solution 2: Ensure External Users Use the Correct

     Authentication Method

    • If external users are blocked with the error "Sign in with a different account", they may be trying to join with the wrong Microsoft account.
    • Ask them to sign out from their current Microsoft 365 account and rejoin using the correct credentials.


    Steps for External Users:

    • Open an incognito/private browsing window.
    • Copy and paste the Teams meeting URL.
    • Sign in with the correct Microsoft account.


    Solution 3: Enable Guest Access in Teams (if not already enabled)

    • In Microsoft Teams Admin Center, ensure guest access is allowed:
      • Go to Teams Admin Center → Org-wide settings → Guest access.
      • Turn on Allow guest access in Teams.
      • Under Meetings → Meeting policies, check if external users are allowed to join meetings.


    Solution 4: Verify Azure AD Conditional Access Policies

    • If your organization enforces strict Conditional Access policies, external users might be blocked.
    • Check Azure AD settings and allow Teams meeting access for guests while maintaining security.

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