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RichardTilman1's avatar
RichardTilman1
Copper Contributor
Jun 28, 2026
Solved

External Teams federation broken after Dunloe Dataplane Service provisioning failure

Since June 26, all external Teams chat/federation is broken for our organization. Messages to all external users fail with "Send failed". In our Entra audit log we found the root cause: on June 26 a...
  • Jamony's avatar
    Jul 02, 2026

    Hi, since all external federation broke at once, I would check the Teams external access policy and domain allow/block list first, but this sounds more like a tenant-side provisioning or service issue than a user setting. Capture failed message timestamps, affected external domains, and any correlation IDs from Teams logs. If support already has a ticket, ask them to verify federation routing and provisioning state for the tenant, not just client cache.